Privacy Policy

Who we are

H&H Environmental is a water damage, mold, indoor air quality, and fire and smoke damage company based at 645 Route 212, Saugerties, NY 12477. You can reach us at 845-246-3231.

What we collect

You can browse this site without telling us who you are. We collect information in three ways.

What you give us. When you send a help request, we receive your name, phone number, property ZIP code, and the message you write. If you attach photos, we receive those too. If you call or text us, we receive your phone number and what you tell us.
What your browser sends along with a help request. We keep the page you were on, the first page of your visit, the website that sent you here, and campaign tags in the link you used (such as utm_source or a Google Ads click ID). We use this to learn which pages and campaigns lead to requests. It is held in your browser only until you close the tab, and it is sent to us only if you submit the form.
What our analytics tools collect. We use Google Tag Manager to load measurement tools. These can record which pages you view, which buttons you use (such as call, text, and the help form), and technical details such as your browser and approximate location. They may set cookies or similar identifiers.

How we use it

To respond to your request, which usually means calling or texting you about your property.
To keep a record of the request, so a lead is not lost if one system fails.
To see which pages and campaigns bring useful requests, and to improve the site.
To protect the site and our systems from misuse.
To meet legal obligations.

Text messages

When you send a help request, you agree that we may text you at the number you gave about that request. Our first text acknowledges your request. After that, we text only to follow up on it.

Message frequency varies with your request. Message and data rates may apply. Reply STOP at any time to stop texts. If you need help, call us.

We do not sell your phone number or share it with third parties for their marketing. Text messaging information is not shared with third parties or affiliates for marketing or promotional purposes.

Agreeing to texts is not a condition of getting service from us. You can call us instead.

We do not sell or rent your personal information. We share it only with companies that help us run the website and respond to requests, and only for that work:

Hosting: Vercel hosts this website.
Request handling: an automation service (n8n) receives each help request and sends our staff the alert, and sends our team email through our own mail server.
Text messaging: Twilio sends and receives text messages for us.
Analytics: Google, through Google Tag Manager and the tools loaded in it.

We may share information when the law requires it, to enforce our terms, or to protect the rights, property, or safety of H&H, our customers, or others. If H&H is sold or merges with another company, customer information may transfer as part of that sale.

If your request involves an insurance claim, we share information with your insurance company only when that is part of the work you have asked us to do.

Cookies and analytics choices

Analytics tools may set cookies. You can block or delete cookies in your browser settings. Blocking them does not stop you from using the site or sending a request.

You can also install Google's browser add-on to opt out of Google Analytics: tools.google.com/dlpage/gaoptout.

How long we keep it

We keep help requests and related texts for as long as we need them to handle the job and our business records, and to meet legal and insurance requirements. We have not set a fixed number of years. Ask us to delete a request and we will review it (see Your choices).

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it by calling 845-246-3231. We may keep some information where we are required to, or need it to handle a job or a dispute. To stop texts, reply STOP.

Security

We use reasonable technical and organizational measures, including encrypted connections to this site. No method of sending or storing information is completely secure, so we cannot promise absolute security. Please do not put payment card numbers, Social Security numbers, or passwords in the help form or in a text.

Children

This site is for adults who own or manage property. We do not knowingly collect information from children under 13.

Other websites

Our pages link to government and other outside websites. They have their own privacy practices, and we are not responsible for them.

Changes to this policy

When we change this policy we will post the new version here and update the date at the top. Questions? Call us at 845-246-3231 or write to us at 645 Route 212, Saugerties, NY 12477.

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